Privacy Policy – Northern ADAS Ltd

Last updated: 15 June 2026
Northern ADAS Ltd (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you contact us, use our website, or book our mobile ADAS calibration, diagnostics, coding, and programming services.
This policy applies to personal data relating to customers, prospective customers, website visitors, suppliers, and business contacts.
1) Who we are (Data Controller)
Data Controller: Northern ADAS Ltd
Registered office: Cropper Farm, Whitehill Road, FY4 5LA, United Kingdom
Email: info@northernadas.co.uk
2) The personal data we collect
Depending on how you interact with us, we may collect:
Contact and booking details

• Name and/or business name

• Email address and phone number

• Address/postcode (for mobile service visits)

• Booking details and communications (emails, call notes)

Vehicle and service information

• Vehicle registration number and/or VIN (where required)

• Vehicle make/model and relevant system information

• Diagnostic trouble codes (DTCs), scan results, calibration status, and service reports

• Photos taken for job documentation where necessary (e.g., bay setup, target setup, scan screenshots)

Payment and invoicing information

• Invoice details, payment status, and transaction references
  We do not store full card details. Payment processing (where applicable) is handled through our providers.

3) How we collect personal data
We collect personal data when you:

• Submit an enquiry through our website form (hosted by Wix)

• Contact us by email or phone

• Book or receive services from us

• Provide information through a bodyshop/garage on your behalf (for example, when they book us for work on your vehicle)

4) How we use your personal data
We use personal data to:

• Respond to enquiries and provide quotes

• Book, schedule, and deliver services (including on-site visits)

• Perform diagnostics/calibration and produce reports

• Provide customer support and handle complaints

• Issue invoices, record payments, and manage accounts

• Maintain records for quality control, warranty, and dispute handling

• Meet legal and regulatory obligations (including accounting and tax)

5) Our lawful bases for processing (UK GDPR)
We process personal data under the following lawful bases:

• Contract: where processing is necessary to provide the service you request

• Legitimate interests: to respond to enquiries, run and improve our business, maintain job records, and protect our business from fraud or disputes

• Legal obligation: to comply with tax and accounting requirements

6) Who we share personal data with
We only share personal data where necessary to operate our business and deliver services. This may include:

• Wix (website hosting and contact form processing)

• Apple iCloud (secure storage of job documentation such as reports and photos)

• Xero (invoicing/accounting and record keeping)

• Tide (business banking and payment records)

• Professional advisers (e.g., accountants) where required

• Insurers and legal advisers in the event of a complaint, claim, or dispute

We do not sell your personal data.
7) International transfers
Some suppliers we use (including Wix and Apple iCloud) may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in line with UK GDPR requirements (for example, adequacy decisions or approved contractual protections).
8) How long we keep your personal data
We keep personal data only as long as necessary for the purposes described in this policy.
Our standard retention periods are:

• Job records, reports, and related vehicle/service documentation: 5 years

• Invoices and accounting records: typically kept for at least 5 yearsand longer if required by law or for legitimate business reasons

• Enquiry data (where no booking takes place): kept only as long as necessary to respond and manage follow-ups, then deleted or anonymised

We may retain data for longer if needed to establish, exercise, or defend legal claims.
9) Data security
We take reasonable technical and organisational measures to protect personal data, including access controls and secure storage. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.
10) Your rights
Under UK data protection law, you may have the right to:

• Request access to your personal data

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (in certain circumstances)

• Request restriction of processing (in certain circumstances)

• Object to processing (in certain circumstances)

• Withdraw consent (where processing is based on consent)

To exercise your rights, email info@northernadas.co.uk.
11) Cookies and analytics
At present, we do not use analytics tools for tracking website visitors. Our website may still use essential cookies required for basic functionality. You can control cookies through your browser settings.
If we introduce analytics or marketing cookies in future, we will update this policy and, where required, request consent.
12) Complaints
If you have concerns about how we handle your personal data, please contact us at info@northernadas.co.uk and we will try to resolve the issue.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/